Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mothersanddaughtersfashion@outlook.com.

You can always contact us for any return question at mothersanddaughtersfashion@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mothersanddaughtersfashion@outlook.com.

What is your online returns policy?

  • Items must be returned within 14 days of the date the parcel has been received by the customer. 
  • If your parcel is returned outside of the returns cut off period we will be unable to process your refund. In this case if you would like your item back you will be responsible for the cost of returning the parcel back to yourself.
  • Items must be unworn and unwashed.
  • Shoes must be tried on indoors and returned in the original packaging.
  • Items must have all tags attached.
  • No returns on swimwear when hygiene sticker is removed 

What should I do if I receive an incorrect or faulty item?
We're sorry to hear this. Please send an e-mail (mothersanddaughtersfashion@outlook.com) or Facebook message with your order number, photo's of the fault and a brief description of the fault or issue and we will help you straight away.

*A consumer cannot claim for a refund or replacement if they alter the item or causes any damage to the item.

Refunds will not be given on items deemed unfit for resale, reasons may include: 

  • makeup marks
  • perfume smell/strong odours
  • tan marks
  • alterations